Troubles with Hammond Suzuki Europe

[Massimo Pagani <pagus@energy.it>]

Hello, folks.


Last week I asked to a friend of mine, who was coming from Rome to Milan, to 
buy at CIAMPI STRUMENTI MUSICALI 
in Rome (the official Italian importer of Hammond Suzuki) the upgrade ROMs for 
the XB-2 organ.
When I opened the packing I was very disappointed in seeing that there were two 
actally identical EPROMs with 
hand-written labels and without the red and blue markers on them. The 
installation guide, that was made up by 
four fotocopies, explained how to mount the two EPROMs: the red chip in the 
left socket and the blue chip in 
the right one. But I had two uncolored U16 EPROMs. Besides there wasn't the 
owner's manual.
I suspected there was nothing original in my hands (hand written labels, 
fotocopies, no owner's manual, no 
original packing).
So I immediately called Ciampi who said that he had already realized the 
mistake and would send me the U17 chip 
as soon as possible (I'm still waiting). But when I complained about the lack 
of the manual, he said that he 
knew nothing about it and what I had was all that Hammond Suzuki send him.

Now, as the chipset is not so cheap (in Italy it costs the same as the 
expression pedal) I do want the owner's 
manual, but I wonder whom is to blame: Ciampi, or Hammond Suzuki Europe?

Is there anybody who had some experience with Hammond Suzuki Europe B.V. or 
with Ciampi? Is really possible 
that Hammond Suzuki never send any owner's guide to Ciampi?

Is there anyone who knows the e-mail address of Hammond Suzuki Europe B.V. in 
Holland?

The official Italian dealer of Hammond Suzuki is:

CIAMPI
Via Germanico, 57
00192 Roma
Tel. +39 (06) 39723546
Fax  +39 (06) 39723143

Thanks in advance.

Pagus          e-mail: pagus@energy.it